Alert & response 

Alert icon

With our alert and response service you're covered 24 hours a day, seven days a week, and if you need us all you have to do is press your personal alarm and we'll be with you in minutes to check you're ok.

And, unlike other services we visit you at home to install your alarm and make sure you know how to use it.

  • No hidden charges*
  • Free installation at a time to suit you
  • Your first month FREE

  • Alerts answered in seconds - 24 hours a day, 7 days a week
  • Home responses in minutes
  • Trained to lift you after a fall

  • A great option for families who want to know everything is OK

  • TSA Platinum accredited            
  • Available in Greater Manchester and Trafford

 

 

Click the options below to find out more:

We never hide the true cost of our services. It's just not who we are or how we believe a caring organisation should behave. So when you see our prices we'll always quote the VAT price and the VAT exempt price in case you qualify for VAT relief. 

From personal alarms for the elderly to falls detectors and GPS monitors, we have a range of personalised solutions to help people live independently in their own home or in a supported living environment.

Whether someone needs reminding to take medication, is at risk of falling, or has an ongoing health condition such as epilepsy or dementia, a simple assessment is all it takes to get the right support.

Personal alarms, or sensors in the home let us know when someone needs assistance. As soon as an alarm or sensor is activated, a call is triggered to our 24/7 alert and response centre. A two-way base unit installed in the home - usually located by the telephone - allows us to speak directly to the person, assess the situation and get them help if needed. This may be a call to a family member or carer, GP or local social care team, an immediate visit from our home response and falls lifting service, or if necessary a call to the emergency services.

Where family and carers are involved we’ll look at the best solution for everyone, which may be to enable people to step back from their role as carers or to be directly involved in responses.

Our alert and response service also provides peace of mind and reassurance for families who live at distance and want to know a loved one is ok.

We're TSA Platinum accredited, which means you can expect the highest standards and the fastest responses. Unlike other available telecare services, we won't just send your equipment to you in the post and expect you to get on with it. 

We'll speak to you to understand your situation and recommend the best option for you - this could be one of our standard service options or a fully bespoke solution. Once you're happy and want proceed, we'll install the right equipment for you, show you how it works and test it to make sure there are no 'blindspots' in the home or garden. We also repair and, if necessary, replace your equipment should it develop a fault.

We're on hand 24 hours a day, 7 days a week and respond to alerts in less than 60 seconds. If you choose our 24/7 Monitoring with Home Response service, we'll aim to be with you in under 20 minutes - and importantly, we're able to offer our falls lifting service so that, if required, we can move you safely following a fall.                                                          

We also understand some people may want to manage their own, or a loved one's care themselves and have options for people who want the benefits of telecare without the involvement of external support.

24/7 Monitoring

(including FREE installation and home check)

 

From £4.75 per week / £247.16 per year or £5.70 per week / £296.59 per year if you don't qualify for VAT relief.


Our 24/7 Monitoring service is a great solution for families who want to be directly involved in the care of a family member and be on-hand to respond whenever an alert is received at our 24/7 contact centre.


How it works: 

When a personal alarm is pressed, or a sensor activated, an alert is sent to our 24/7 contact centre. Our trained response officers can then speak directly to the person in need of assistance via a two-way base unit in the home. Depending on the response we receive, we'll either contact the named family/carer contacts (who can then assist the person themselves) or, if required, make an immediate call to the emergency services.

 

What’s included:

  • Quick and friendly assessment of your needs
  • Personal alarm (worn by the person to be supported)
  • Two-way base unit linked to our contact centre
  • Home visit to introduce you to your new equipment
  • Installation and testing of all equipment throughout the home and gardens by our TSA Platinum accredited installation service
  • 24/7 monitoring by our TSA Platinum accredited contact centre
  • Assessment of your wellbeing following an alert
  • Contact of named family/carer contacts following an alert
  • Optional home response callout to attend the property, if required (charged at £15 per callout or £18 if you don't qualify for VAT relief) - includes our falls lifting service
  • Emergency 999 callout if required
  • Optional (recommended) police approved Keysafe to support emergency entry (charged at £1.55 per week for 52 weeks, or a one-off payment of £80.40 or £1.85 / £96.48 if you don't qualify for VAT relief)

24/7 Monitoring with Home Response

(including FREE installation and home check)

 

From £5.64 per week / £293.44 per year or £6.76 per week / £352.12 per year if you don't qualify for VAT relief.

Available within 10 miles of our location in Sale.


Our 24/7 Monitoring with Home Response service is the perfect solution for families who want the reassurance of knowing that a professional 24/7 alert and response service is in place to support a family member in their own home should they need it.


How it works:

When a personal alarm is pressed, or a sensor activated, an alert is sent to our 24/7 contact centre. Our trained response officers can then speak directly to the person in need of assistance via a two-way base unit in the home. Depending on the response we receive, a trained TrustCare response officer will visit the home to assist the person or, if required, we'll make an immediate call to the emergency services.


What’s included:

  • Quick and friendly assessment of your needs
  • Personal alarm and two-way base unit linked to our contact centre
  • Home visit to introduce you to your new equipment
  • Installation and testing of all equipment throughout the home and gardens by our TSA Platinum accredited installation service
  • 24/7 monitoring by our TSA Platinum accredited alert and response centre
  • Assessment of your wellbeing following an alert
  • Unlimited home response callouts to attend the property, as required
  • Unlimited falls lifting service
  • Emergency 999 callout, if required
  • Optional (recommended) police approved Keysafe to support emergency entry (charged at £1.55 per week for 52 weeks, or a one-off payment of £80.40 or £1.85 / £96.48 if you don't qualify for VAT relief)

Family Carer Assist

(including FREE installation and home check)

 

From £4.43 per week / £230.36 per year or £5.32 per week / £276.43 per year if you don't qualify for VAT relief.

 

Our Family Carer Assist service is ideal for 'live-in' carers, allowing families and carers to manage and respond to the needs of family members themselves.


How it works:

When a personal alarm is pressed, or a sensor is activated, an alert is sent to a personal response unit worn by a family member or carer at the home, alerting them that assistance is required.


What’s included:

  • Quick and friendly assessment of your needs
  • Personal alarm (worn by the person to be supported)
  • Carer-worn personal response unit
  • Home visit to introduce you to your new equipment
  • Installation and testing of all equipment throughout the home and gardens by our TSA Platinum accredited installation service

Family Carer Connect

From £5.16 per week / £268.32 per year or £6.19 per week / £321.98 per year if you don't qualify for VAT relief.


Our Family Carer Connect package is ideal for families and carers who want to manage and respond to the needs of a family member themselves, but don't live at the same address.


How it works:

When a personal alarm is pressed or a sensor is activated, an alert is sent to a two-way base unit in the home, programmed with up to three family/carer mobile numbers, allowing for contact wherever that family member or carer is. The family member or carer can then speak to the person who pressed the alarm through the two-way base unit, and respond accordingly.


What’s included:

  • Quick and friendly assessment of your needs
  • Personal alarm (worn by the person to be supported)
  • Programmable two-way base unit, pre-programmed with up to three family/carer mobile numbers
  • Home visit to introduce you to your new equipment
  • Installation and testing of all equipment throughout the home and gardens by our TSA Platinum accredited installation service

You may be eligible for VAT relief if you are disabled or have a chronic illness. To find out if you qualify, please speak to us.

For more information or to sign up to our alert and response service, contact us today. Either call us on 0300 777 2777, send us a message or get us to call you by completing our online enquiry form.

Call and get help and support at the press of a button

0300 777 2777

To get your personal alarm or to find out more, pick up the phone and speak to a TrustCare advisor or let us call you back.

Lines are open 9am - 5pm.

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